ESL Unsung Heroes Beanie Black

30-days return policy for apparel

All apparel items can be returned within thirty days of receipt, to be exchanged into a different size or re-funded, as long as the products are in good condition (clean, no odd smells, undamaged). The customer needs to arrange and pay for the return shipping cost. Turtle Entertainment will cover the shipping cost of exchange items. If the product came with a unique bonus code, that code needs to be unused (signified by the respective bonus code card ... Read more

We ship world wide except to Algeria, Indonesia, Malaysia, Philippines, China, Morocco and Tunisia. Please note that on international orders you might be charged duties & taxes by you local authorities.

You also have the option to purchase from our EU Shop which tends to have a slightly wider selection of products.

If you experience any difficulties or have questions please send us an email and we will be happy to help: shop@eslgaming.com. We're using Fed Ex as our carrier of choice (except for PO boxes and APO deliveries, which are done via USPS). All orders are fully trackable once they are shipped.

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. The standard international shipping charges you pay to ESL only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.

For further informations and instructions please visit Returns Policy.