All apparel items can be returned within thirty days of receipt, to be exchanged into a different size or re-funded, as long as the products are in good condition (clean, no odd smells, undamaged). The customer needs to arrange and pay for the return shipping cost. Turtle Entertainment will cover the shipping cost of exchange items. If the product came with a unique bonus code, that code needs to be unused (signified by the respective bonus code card ... Read more
| Region | Shipping Cost | Free Shipping | Shipping Time | Carrier |
| United States | 6.99 USD | Over 100 USD | 2-8 business days | USPS/FedEx |
| Canada & Mexico | 14.99 USD | Over 120 USD | 5-10 business days | USPS/FedEx |
| Rest of World | 45 USD | Over 250 USD | 8-20 business days | UPS/FedEx |
Shipping costs and the eligibility for free shipping may vary for heavier items or products from third-party sellers. All final shipping charges will be calculated and displayed during the checkout process.
We sometimes can't ship to certain parts of a country, or handle parcels that are over a specific weight or size. If your order hasn't shipped within two business days and you suspect this might be the reason, please contact our customer service team at shop@eslgaming.com.
Your order may be subject to additional charges, such as customs fees, taxes or duties, upon delivery. The international shipping cost you pay to us covers only the transportation of your package, not these extra fees. If you refuse to pay these charges, the shipment will be returned, and we will only be able to refund your original purchase price - not the shipping cost.
Please note that we currently do not ship to the following countries: Algeria, Belarus, China, Indonesia, Kazakhstan, Kosovo, Libya, Russia, Tunisia, Ukraine.